- Answer customer calls and provides timely and accurate information about our products and services
- Respond to customer inquiries and complaints in a professional and courteous manner
- Take orders and process payments over the phone
- Maintain accurate records of customer interactions and transactions
- Make outbound calls to potential customers to promote our products and services
Responsibilities
Handling Inbound and Outbound Calls : Telecallers may be responsible for answering calls from customers and responding to their inquiries, as well as making calls to potential customers to promote products or services.
Providing Information and Assistance : Telecallers should be able to answer customer questions and provide information about products, services, and company policies. They should also be able to assist customers with problems or issues they may be experiencing.
Resolving Customer Complaints and Concerns: Telecallers should be able to listen to and understand customer complaints and work to resolve any issues in a satisfactory manner. This may involve escalating the issue to a higher level of support or working with other departments to find a solution.
Upselling And Cross-Selling Products And Services: Telecallers may be responsible for promoting additional products or services to customers, either during the initial call or by following up with customers after the initial interaction.
Maintaining Accurate Records: Telecallers should be able to accurately record customer interactions and transactions and may be responsible for updating customer accounts or profiles with relevant information.
Meeting Performance Goals: Telecallers may be required to meet certain performance goals, such as a certain number of calls handled per hour or a certain percentage of sales made.
Skills Requirements:
- Excellent communication skills, both written and verbal
- Strong customer service skills and the ability to handle difficult situations with tact and professionalism
- Ability to work independently and as part of a team
- Comfort with using computers and inputting data quickly and accurately
