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Thinkersteps Technologies Pvt Ltd

TeleSales and Service Executive (Female Candidates)

Thinkersteps Technologies Pvt Ltd
Early Applicant
  • a month ago
  • Be among the first 50 applicants
Exp: 0-2 Years
Nagpur, India
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Job Description

Responsibilities:

  • Conduct outbound calls to prospective and existing customers to promote products or services.

  • Respond to customer inquiries, resolve issues, and provide accurate information about our products or services.

  • Maintain a high level of customer satisfaction through effective communication and problem resolution.

  • Handle customer complaints, provide appropriate solutions, and escalate issues to the relevant departments if necessary.

  • Keep accurate records of customer interactions, transactions, comments, and complaints using the company's CRM system.

  • Meet daily, weekly, and monthly call quotas to ensure productivity targets are achieved with collection of sales revenue.

  • Stay updated on product knowledge and industry trends to provide customers with accurate information.

  • Follow-up with customers to ensure their satisfaction and encourage repeat business.

  • Provide feedback to the management team on customer concerns, process improvements, and potential areas for product or service enhancement.

  • Conduct outbound cold calls to present software product demo & try to convinced to convert in sales.

  • Requirements:

  • Proven experience in telemarketing or customer support roles.

  • Excellent verbal communication and active listening skills.

  • Strong interpersonal skills and the ability to build rapport with customers.

  • Ability to multitask and prioritize in a fast-paced environment.

  • Proficiency in using CRM software and other relevant tools.

  • Goal-oriented with a focus on achieving targets and deadlines.

  • Ability to handle challenging and stressful situations with a positive attitude.

  • Strong problem-solving skills and attention to detail.

  • Flexibility to adapt to changing tasks and responsibilities.

  • High school diploma or equivalent; additional education or training in customer service is a plus.

  • NOTE :- Saturday Week Off

Job Type: Full-time

Schedule:
  • Day shift
* Weekend availability

Work Location: In person


More Info

Industry:Other

Function:customer support

Job Type:Permanent Job

Date Posted: 23/10/2024

Job ID: 97574701

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Thinkersteps Technologies Pvt Ltd
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