Job Responsibilities
Responsibilities
Prompt and efficient handling of telephones with usage of standard phrases at all times
To observe instructions if any, from a guest before connecting the call and be polite and patient while talking to a guest.
To ensure that calls are properly connected.
To know extensions of all staff and executives along with their designations.
To know names of all restaurants, their timings and types of cuisines served.
To have knowledge about the workings of different department and their locations.
To know the telephone numbers and procedure for contacting doctor/ambulance in emergencies.
To read the log book and handover book, Banquet function list, Business centre list daily.
Maintaining house directories up to date
Handling guest complaints
Checking on telephone equipment on a periodic basis
Coordinating with maintenance for telephone related complaints
To stay informed of fire-alarm and emergency procedures to inform other staff
Job Requirements
