Job Description
KTExplorer is looking for Telemarketing Executives to join our dynamic team and embark on a rewarding career journey.The Telemarketing Executive plays a crucial role in generating leads, promoting products or services, and driving sales through effective telephone communication. They will engage with potential customers, build relationships, and achieve sales targets through proactive outbound calling campaigns.
Key Responsibilities:
Conduct outbound calls to prospective customers to introduce products/services, generate interest, and qualify leads.
Utilize persuasive and effective communication techniques to engage prospects, overcome objections, and close sales.
Identify customer needs and understand their requirements to recommend suitable products or services.
Maintain a thorough understanding of the company's offerings, features, pricing, and competitive advantages.
Document and update customer information, interactions, and outcomes accurately in the CRM system.
Follow up on leads and inquiries generated through marketing campaigns, trade shows, or other channels.
Collaborate with the sales team to hand off qualified leads and provide necessary background information.
Meet or exceed daily/weekly/monthly sales targets and key performance indicators (KPIs).
Continuously update product knowledge, sales techniques, and industry trends to enhance sales effectiveness.
Provide feedback and insights to the Telemarketing Manager to improve processes, scripts, and sales strategies.
Qualifications and Requirements:
High school diploma or equivalent; additional education or relevant certifications are a plus.
Proven experience in telemarketing, sales, or customer service roles, preferably in a B2B or B2C environment.
Strong persuasive and negotiation skills with the ability to build rapport and establish customer relationships.
Excellent verbal communication skills, including active listening, clear articulation, and effective questioning.
Confidence in making cold calls and handling objections professionally and persuasively.
Familiarity with CRM systems and proficiency in using telephony and sales software tools.
Results-oriented mindset with a track record of meeting or exceeding sales targets.
Strong organizational and time management skills to handle multiple calls and follow-ups efficiently.
Ability to work independently and as part of a team, demonstrating flexibility and adaptability.
Positive attitude, resilience, and the ability to handle rejection positively.
Knowledge of the product/service being offered and the industry is desirable.
Compliance with relevant telemarketing and data protection regulations and guidelines
