Telemarketing Agent

A good job description starts with an attention-grabbing summary of the position and its role within your company. Your summary should provide an overview of your company and expectations for the position. Outline the types of activities and responsibilities required for the job so job seekers can determine if they are qualified, or if the job is suitable for them.

Telemarketer job summary

Our general contracting firm is hiring a Telemarketer to join our outside sales team. The successful candidate will be comfortable speaking on the phone with several people each day to discuss home improvement projects and other work related to general contracting. We're looking for an upbeat, motivated professional who gets inspired by the idea of commission checks. You will generate a minimum of 5 leads per day and make follow-up calls when appropriate to close sales. We are seeking experienced telemarketers, but if you only have inside sales experience, we are willing to talk to you.

Telemarketer responsibilities and duties

The responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

• Place phone calls to potential clients from our computerized directory
• Perform script (with necessary adjustments) to ensure consistency of sales program
• Answer potential clients questions about home improvement projects or goals
• Generate between 5 and 15 sales leads per day
• Set appointments with prospective customers based on our associates schedules
• Maintain computer, telephone and other equipment
• Train other telemarketers when required
• Communicate any problems, concerns or questions to supervisory staff
• Refer customer complaints to supervisor for quality control
• Communicate respectfully and politely with potential customers at all times

Telemarketer qualifications and skills

Next, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

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Sairose Mosani

Whizz hr