Overview
The Telecaller plays a crucial role in our organization by being the primary point of contact between the company and its potential customers. They are responsible for making outbound calls to prospective clients with the aim of promoting and selling our products or services. The role is important for maintaining customer satisfaction and contributing to the company's growth and revenue.
Key Responsibilities
- Make outbound calls to potential customers and explain our products or services
- Understand customer needs and requirements
- Provide information about products or services to potential customers
- Receive and respond to inbound customer calls
- Maintain a record of all conversations with customers
- Follow up on customer inquiries not immediately resolved
- Manage and update customer databases with call outcomes
- Meet or exceed call volume goals to contribute to the company's success
- Work closely with the sales and marketing teams to generate leads and promote the company's offerings
- Handle customer complaints or objections in a professional manner
- Keep up to date with product knowledge and customer service strategies
- Adhere to all communication procedures, guidelines, and policies
- Provide feedback and input to improve overall customer experience
- Document customer interactions for future reference
- Adhere to all compliance regulations and standards
Required Qualifications
- High school diploma or equivalent
- Proven experience as a telecaller or similar customer service role
- Excellent communication and interpersonal skills
- Ability to handle rejection and remain persistent
- Proficient in relevant computer applications
- Strong knowledge of sales principles and customer service practices
- Ability to multitask and prioritize daily workload
- Highly organized with excellent time management skills
- Customer-oriented and able to adapt/respond to different types of characters
- Ability to work in a team environment
- Strong phone and verbal communication skills
- Familiarity with CRM systems and practices
- Ability to work under pressure
- Flexibility to work in shifts
- Proven track record of successfully meeting sales quotas
Skills: customer complaints,sales principles,meeting sales quotas,product knowledge,customer service,communication procedures,organization,outbound calls,communication,compliance regulations,crm systems,customer service strategies,adaptability,customer needs,verbal communication,multitasking,sales and marketing,customer databases,time management,persuasion
