Telecaller

Company Overview

VAPSNEST is one of India's fastest growing Software Development Companies. Headquartered in Bangalore, India, with collaborative business operations in the USA, we specialize in managing temporary and permanent staffing, IT staffing, payroll, and establishment statutory compliance for various industries. Our expertise spans across domains such as IT, retail/CPG, hospitality, automobile, education, travel & transportation, healthcare, and more.

Job Overview

VAPSNEST is looking for a Telecaller to join our team in Bengaluru, Karnataka, India. As a Telecaller, you will be responsible for making outbound calls to potential customers, handling customer inquiries, and generating leads for our products and services. This is a full-time position suitable for freshers with less than 1 year of experience.

Qualifications and Skills

• Excellent communication skills in English and Kannada
• Ability to convince and persuade people
• Strong interpersonal skills to build and maintain customer relationships
• Good time management skills to prioritize tasks and meet deadlines
• Basic computer knowledge and proficiency in MS Excel
• Ability to work independently as well as part of a team
• Previous experience in telemarketing or customer service is a plus

Roles and Responsibilities

• Make outbound calls to potential customers and provide information about our products and services
• Handle customer inquiries and provide appropriate solutions or alternatives
• Generate leads through effective communication and persuasive skills
• Maintain a database of potential and existing customers
• Achieve sales targets and contribute to team success
• Keep updated with product knowledge and company policies
• Collaborate with the sales team to ensure customer satisfaction
• Follow-up with customers to ensure timely payment and renewals
• Handle customer complaints and resolve issues
• Maintain a professional and positive attitude towards customers