Skills:
Customer Service, Communication, English, Kannada, Hindi, Phone Etiquette, Computer Literacy,
Company Overview
Unnathi Career Academy Pvt Ltd is an ISO Certified premier Training and Placement Academy that enhances the employability skills amongst students, freshers, and job seekers. We bridge the gap between academia and industry and provide career counseling, employability skill tests, and training programs to help individuals build successful careers.
Job Overview
We are hiring a Telecaller to join our team at Unnathi Career Academy Pvt Ltd. As a Telecaller, you will be responsible for making outbound calls to potential customers, handling customer inquiries, and providing excellent customer service. This is a full-time position based in Udupi, Karnataka, India, and requires 1 to 3 years of experience in a similar role.
Qualifications And Skills
- 1 to 3 years of experience as a Telecaller or in a similar role
- Excellent communication skills in English, Kannada, and Hindi
- Strong customer service skills and the ability to build rapport with customers
- Good knowledge of phone etiquettes and effective communication techniques
- Computer literacy and proficiency in using CRM software
- Ability to work in a target-driven environment
- Strong problem-solving skills and the ability to handle customer complaints
- Positive attitude, self-motivated, and result-oriented
Roles And Responsibilities
- Make outbound calls to potential customers and inform them about our training and placement services
- Handle customer inquiries and provide accurate information about our programs
- Maintain a database of customers and update their information regularly
- Follow up with potential customers to convert leads into sales
- Provide excellent customer service and resolve any issues or complaints
- Achieve monthly sales targets and contribute to the overall team's success
- Collaborate with the sales and marketing team to implement strategies to attract more customers
- Stay updated with industry trends and competitors offerings
