Company Overview
Tesk Training Consultancy is a leading provider of Soft Skills & Communications Training, English Language Coaching, and Recruitment Services. With a team of 2-10 employees, we are dedicated to helping individuals and organizations enhance their skills and achieve their goals. To learn more about us, please visit our website at https://www.tesktrainingconsultancy.in/
Job Overview
We are hiring a Telecaller for leading collage in Ahmedabad which is affiliated by Gujarat Technological University. As a Tele caller, you will be responsible for making outbound calls to potential customers, answering incoming calls, and providing excellent customer service. This is a full-time position based in Ahmedabad, Gujarat, India. The salary range for this role is competitive and will be based on the candidate's qualifications and experience. As a fresher with less than 1 year of experience, you will be provided with the necessary training and support to excel in your role.
Qualifications and Skills
Any Graduate
- Excellent verbal and written communication skills in English
- Ability to build rapport and develop relationships with customers
- Strong persuasive and negotiation skills
- Good knowledge of computer systems and CRM software
- Ability to work independently and as part of a team
- Positive and enthusiastic attitude
- Strong organizational and time management skills
- Ability to handle multiple tasks and prioritize effectively
- Attention to detail and accuracy
- Ability to handle customer complaints or issues professionally
Roles and Responsibilities
- Make outbound calls to potential customers to promote our training and coaching services
- Answer incoming calls and provide information about our services to interested individuals
- Identify and understand customer needs, provide appropriate solutions, and maintain customer satisfaction
- Maintain accurate customer records, including contact details and interactions
- Follow up with customers to ensure their needs are met, and update them on new offerings and promotions
- Achieve daily, weekly, and monthly targets for call volume and sales
- Collaborate with the sales team to generate leads and convert them into customers
- Handle customer complaints or issues professionally and escalate as necessary
- Stay updated on industry trends, products, and competitors to provide accurate information to customers
- Adhere to company policies and regulations to ensure ethical and compliant behavior
