Telecaller/Telesales/Telecounsellor

Job Summary:

The Telecaller and Telecounselor is responsible for reaching out to potential customers or clients via phone to promote products, services, or educational programs, while also providing guidance and counseling based on the customer's or client's needs. This dual role involves generating leads, addressing inquiries, and helping customers make informed decisions. The individual will work closely with the sales or admissions teams to ensure customer satisfaction and meet business targets.

Key Responsibilities:

Outbound Calls: Make calls to prospective clients or students to introduce and promote products, services, or educational programs.

Lead Generation: Identify and generate leads through phone conversations, follow-ups, and maintaining customer interest.

Customer Counseling: Provide detailed information about products, services, or educational programs, guiding clients through the decision-making process.

Answer Queries: Respond to inquiries related to offerings, admission processes, pricing, and program details, ensuring customers receive accurate information.

Follow-up: Conduct follow-up calls with potential customers or students to provide additional information and answer further queries.

Lead Conversion: Persuade clients or students to purchase products, services, or enroll in programs, achieving sales and enrollment targets.

Maintain Customer Database: Record and manage customer or student information for future reference and follow-up.

Customer Feedback: Collect feedback to improve services and provide insights for marketing or admissions teams.

Collaborate with Internal Teams: Work closely with sales, marketing, or admissions teams to ensure a smooth process for leads and clients.

Required Skills:

Excellent verbal communication and interpersonal skills.

Persuasive and empathetic to customer needs.

Strong ability to explain products, services, or programs clearly.

Goal-oriented with a focus on achieving sales/enrollment targets.

Good organizational skills for handling multiple inquiries.

Experience with CRM systems for managing customer data.

Benefits:

*What We Offer:*

1. Competitive salary.

2. Comprehensive benefits package.

3. Opportunities for professional growth.

4. Collaborative, dynamic work environment.

5. Flexible working hours.

6. Recognition and rewards for outstanding performance.

7. Incentives