MindCypress, a venture of Exceptional Expertise Inc. (Registered in USA), is fast growing training company which has marked its presence by catering training needs of people and corporate companies across USA, Canada, UK, Africa, UAE and India over last couple of Years.
The Role
You Will Be Responsible For
- Handling inbound calls and emails in a professional manner.
- Resolving customer inquiries and requests and ensuring strong customer satisfaction.
- Working with various internal teams to ensure prompt and accurate order processing and delivery.
- Escalating customer feedback as required.
Ideal Profile
- You have at least 1 year experience within a Customer Service or Telesales role, ideally within the the Financial Services Industry and Retail Banking industry.
- You possess excellent interpersonal as well as written and verbal communication skills.
- You have working knowledge of crm to
- You are a strong networker & relationship builder
- You pay strong attention to detail and deliver work that is of a high standard
- You are highly goal driven and work well in fast paced environments
What's on Offer
- A role that offers a breadth of learning opportunities
- Leadership Role
