A Telecaller is a customer service representative who makes outbound calls to potential or existing customers. The primary responsibilities of a Telecaller are:
1. Contacting potential or existing customers through calls and explaining the products or services offered by the company.
2. Gathering customer information and updating the company's database accordingly.
3. Resolving customer complaints or inquiries in a professional manner.
4. Achieving daily or weekly call targets.
5. Recording call logs, customer interactions, and other relevant information.
6. Following up with customers after the initial call to ensure customer satisfaction and resolve any remaining issues.
7. Maintaining a professional and courteous manner while dealing with customers.
8. Staying updated on the latest product and industry knowledge.
9. Collaborating with other departments to resolve customer issues and improve customer experience.
The ideal candidate should possess strong communication and interpersonal skills, be able to work in a fast-paced environment, and have a customer-focused approach.
