Telecaller

Early Applicant

Exp: 0-2 Years

Job Description

Make outbound calls to parents to inform them about our educational programs.
Engage parents in meaningful conversations about the benefits and features of our
offerings.
Follow a script or guide to ensure all relevant information is covered.
Answer any questions parents may have and address their concerns.
Maintain detailed records of each call in Excel and our CRM system.
Meet daily and weekly call targets and performance goals.
Provide feedback and suggestions for improving the telecalling process.

Qualifications:

Graduate in any field.
Good communication skills with a clear and pleasant voice.
Basic experience in telecalling or customer service.
Proficient in using Excel and comfortable with data entry.
Ability to work independently and manage time effectively.
Passion for working in the education sector.
Preferred Traits:
Positive attitude and strong work ethic.
Ability to handle rejection and remain persistent.
Good listening skills and the ability to empathise with parents needs and concerns.
Tools and Resources:
Candidates must know how to use Excel.
Access to our CRM system and necessary software.