Telecaller

Job Title: Telecaller

Job Location: Vijayawada

Job Type: Full-Time

Key Responsibilities:

1. Outbound Calls:

• Make outbound calls to potential customers or existing clients to promote products/services.
• Inform customers about the benefits of the product/service and persuade them to make purchases or inquiries.
• Meet daily/weekly/monthly targets related to calls made, appointments set, or sales achieved.

1. Inbound Calls:

• Handle inbound calls from customers or clients to address inquiries, provide information, and resolve issues.
• Offer solutions or alternatives to meet customers needs and provide excellent service.

1. Customer Support:

• Provide product or service information to customers in a professional manner.
• Assist in resolving customer complaints or issues effectively.
• Maintain a positive attitude and create good rapport with clients and customers.

1. Database Management:

• Update and maintain customer databases with accurate and up-to-date information.
• Record customer interactions, including inquiries, complaints, and comments, as well as action taken.

1. Sales & Lead Generation:

• Identify potential customers and qualify leads through targeted calls.
• Follow up on leads and convert them into actual sales.
• Upsell and cross-sell company products and services where appropriate.

1. Appointment Setting:

• Schedule appointments for field sales representatives or management teams.
• Coordinate with clients to confirm appointments and follow up if necessary.

1. Product Knowledge:

• Stay updated on product features, promotions, pricing, and policies.
• Communicate new offerings and changes to customers in a clear and accurate manner.

1. Reporting:

• Maintain records of all communications and sales efforts.
• Report regularly on performance metrics (calls made, conversions, etc.) to supervisors or managers.

1. Team Collaboration:

• Work closely with other telecallers and departments (sales, marketing, customer service) to ensure alignment in goals and strategies.
• Attend team meetings and training sessions to improve skills and product knowledge.

Skills & Qualifications:

• Communication Skills: Clear, articulate, and friendly speaking voice with good listening skills.
• Sales Skills: Ability to persuade and influence potential customers.
• Customer-Centric: A focus on providing excellent customer service and building long-term relationships.
• Attention to Detail: Ability to document customer information accurately.
• Tech Savvy: Familiarity with CRM software, MS Office, and phone systems.
• Problem-Solving: Ability to handle customer complaints and inquiries effectively.
• Time Management: Ability to manage multiple calls and tasks efficiently.

Educational Requirements:

• High school diploma or equivalent; Bachelor's degree in business or related field is a plus.
• Previous experience in telecalling, customer service, or sales is preferred but not always required.

Preferred Skills:

• Experience with outbound calling in a sales environment.
• Knowledge of customer relationship management (CRM) tools.
• Ability to speak multiple languages is a plus.

Working Conditions:

• Typical working hours: [e.g., Monday to Friday, 9 AM to 6 PM]
• May involve weekend or evening shifts, depending on the company's needs.
• A comfortable office environment or remote work options, depending on the company.

For more details contact [Confidential Information] or else contact 8886642967.