Job Description
*Job Summary:*
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will provide exceptional service to our customers, resolve issues, and ensure customer satisfaction.
*Key Responsibilities:*
1. Handle customer inquiries and concerns via phone, email, and chat.
2. Provide accurate and timely solutions to customer issues.
3. Resolve customer complaints and escalate complex issues to senior management.
4. Process customer orders, returns, and exchanges.
5. Maintain accurate customer records and update databases.
6. Meet or exceed customer satisfaction and productivity targets.
7. Collaborate with internal teams to resolve customer issues.
8. Stay up-to-date on product knowledge and services.
*Requirements:*
1. Excellent communication and interpersonal skills.
2. Strong problem-solving and conflict resolution abilities.
3. Ability to work in a fast-paced environment.
4. Basic computer skills and familiarity with CRM software.
5. High school diploma or equivalent required; degree preferred.
6. 1-2 years of customer service experience (telecom or retail preferred).
*Desirable Skills:*
1. Multilingualism
2. Experience with customer service software (e.g., Zendesk, Freshdesk)
3. Knowledge of sales principles and practices
*What We Offer:*
1. Competitive salary and incentives
2. Comprehensive training and development programs
3. Opportunities for career advancement
4. Dynamic and supportive work environment
5. Recognition and rewards for outstanding performance
*How to Apply:*
If you're passionate about delivering exceptional customer experiences, please submit your resume and cover letter to [Confidential Information]
or whatsapp 7217247335
