We are seeking a highly motivated and skilled Telecaller Executive to join our dynamic team in Delhi. As a Telecaller Executive, you will be responsible for handling inbound and outbound calls, providing excellent customer service, and contributing to the growth of our organization.
Key Responsibilities:
- Answering incoming calls from customers and clients in a professional and courteous manner
- Handling customer inquiries, complaints, and requests with empathy and efficiency
- Providing accurate information about our products and services
- Upselling and cross-selling relevant offerings to customers
- Maintaining detailed records of all customer interactions
- Identifying and addressing customer concerns in a timely manner
- Collaborating with other departments to ensure seamless customer experiences
- Adhering to company policies, procedures, and performance standards
