Tele Counselor - Urgent

CAREER OPPORTUNITY

• Job Role Tele Counselor/ Counselor

2. Qualification Graduation

• 3. Experience Needed

Fresher/ Experienced4. Salary Rs 15,000 Rs 25,000 per month

• 5. Locations Ludhiana, Punjab

6. Job Type Full Time

• 7. Job Nature

Work from Office

• Position Overview

We are seeking a highly motivated and empathetic Medical Tele Counselor with a focus on dermatology. The Tele Counselor will be responsible for providing remote support to patients, offering guidance, answering basic dermatology-related queries, and scheduling follow-up consultations. This role is crucial for ensuring patients receive accurate, timely, and compassionate advice while promoting a seamless healthcare experience through telemedicine platforms.

• Job Key Responsibilities :

Patient Interaction: Respond to incoming calls, emails, or messages from patients with dermatological concerns. Listen to patient issues, assess the urgency of their needs, and provide appropriate guidance.

Tele Counseling: Provide basic telephonic counseling on dermatology-related issues under the supervision of dermatologists. Address common skin conditions, such as acne, eczema, psoriasis, and skin allergies.Appointment Scheduling: Schedule and coordinate virtual consultations with licensed dermatologists for patients who require further medical advice, diagnosis, or treatment.

• Information and Guidance: Educate patients on skincare routines, treatment plans, and post-treatment care as prescribed by dermatologists. Provide follow-up support to ensure compliance with treatment regimens.

Record Management: Maintain accurate and up-to-date patient records, documenting all communications, treatments, and follow-up activities. Ensure compliance with medical and privacy regulations.

Team Collaboration: Work closely with dermatologists, medical staff, and support teams to provide a holistic and coordinated care experience. Escalate complex or emergency cases to licensed healthcare professionals.Quality Assurance: Ensure a high level of patient satisfaction by offering compassionate care, actively listening to patient concerns, and providing clear and helpful information.

• Continuous Learning: Stay updated on the latest dermatological treatments, procedures, and products. Attend training sessions as needed to enhance knowledge and counseling skills.

• Skills Needed :

A valid certificate in telemedicine or tele-counseling is a plus.

• Basic understanding of common dermatological conditions and treatments.

* Ability to work in a remote setting with reliable internet and communication tools.

• Willingness to work flexible hours, including evenings and weekends, to accommodate patient needs.

Thanks

Job Type: Full-time

Work Location: In person