Tele collections executive

Company Overview

VCATCH is a leading BPO company that operates on Six-Sigma standards. With a core management team boasting decades of experience in the industry, we have expanded our services to various sectors including Ed-tech, E-commerce, FMCG, Aggregators, and Real-estate builders. Our state-of-the-art technology and infrastructure enable us to provide cost-effective call center services in Bangalore, Karnataka. We prioritize delivering exceptional results and helping our clients experience significant ROI growth.

Job Overview

VCATCH is seeking a highly motivated and results-oriented Tele Collections Executive to join our team. As a Tele Collections Executive, you will be responsible for effectively managing and recovering outstanding debts from customers. This position requires excellent communication and negotiation skills, as well as the ability to build rapport with customers.

Qualifications and Skills

• Junior: 1 to 3 years of experience in collections or a related field
• Strong negotiation and communication skills
• Ability to build rapport and effectively interact with customers
• Excellent problem-solving and decision-making abilities
• Detail-oriented with strong organizational skills
• Ability to work independently and as part of a team
• Proficient in using collection software and MS Office applications
• Knowledge of applicable laws and regulations related to debt collections
• Goal-driven with a strong focus on achieving targets

Roles and Responsibilities

• Contact customers via telephone to discuss outstanding debts and initiate collection efforts
• Negotiate payment arrangements with customers based on their financial situation and company procedures
• Update and maintain accurate records of all collection efforts and customer interactions
• Respond to customer inquiries and resolve any issues or disputes related to outstanding debts
• Work closely with the internal team to ensure all necessary information is obtained for the collection process
• Follow up on overdue accounts and implement appropriate collection strategies
• Meet monthly collection targets and contribute to team goals
• Provide regular reports to management on collection performance and key metrics