We are looking for female candidates who can perform various tele-calling activities and can take care of following responsibilities :
1. Handle customers inbound and outbound calls. Solving queries, telling them about products/offers/services
2. Follow communication scripts when handling different topics
3. Identify customers needs, clarify information, research every issue and provide solutions and/or alternatives
4. Seize opportunities to upsell products when they arise. And prepares reports by collecting, analyzing, and summarizing information.
5. Build sustainable relationships and engage customers by taking the extra mile
6. Keep records of all conversations in our database in a comprehensible way
7. Meet personal/team qualitative and quantitative targets
