Tele Caller Lead

Position: Tele-caller Lead

Department: SME Sales

Experience: 5 8 Years

Location: Noida

Company Overview:

FinAGG is cash flow credit company which enables working capital lines to SME to purchase

inventory. Our technology provides an easy, low-cost way for businesses of all sizes to increase cash

flow by credit against their Cash Flow. For more information, visit www.finagg.in.

We are currently seeking a motivated and experienced Telecaller Lead to join our dynamic team and

drive our customer outreach and sales/collection efforts.

Job Summary:

The Tele-caller Lead will oversee the tele-calling team (outbound calls), manage daily operations, and

ensure that the team meets its targets. This role involves monitoring performance, providing training

and guidance, and handling escalations. The ideal candidate is a skilled communicator with a proven

track record in tele-calling or customer service and leadership.

Key Responsibilities:

Lead and supervise a tele-calling team, manage tasks and schedules, monitor performance, and

conduct regular team meetings for updates and training.

Monitor performance, identify improvement areas, and provide feedback and coaching.

Develop and conduct training sessions, continuously mentor tele-callers, and stay updated on

industry trends.

Handle complex inquiries and escalations professionally, ensuring high customer satisfaction

and retention.

Track team performance, prepare reports, and analyze data to identify trends and inform

decisions.

Identify process improvements, implement changes for efficiency, and collaborate cross-

functionally for streamlined operations and improved customer service.

Qualifications:

- Graduation is a must.

- Proven experience as a Telecaller or similar role, with 2-3 years in a supervisory position.

- Excellent communication, leadership, and team management skills.

- Proficient in CRM software and Microsoft Office Suite, with strong problem-solving abilities.

Benefits:

- Health insurance and other benefits.

- Opportunities for professional growth and development.