Job Description: Relationship Officer/ telecalller executive
Location: WORK FORM HOME
Working Hours: 10:00 AM - 7:00 PM
Weekly Off: 1 WEDNESDAY
Salary: 15000- 18000 per month + Incentives
Job Summary
We are looking for a dynamic and engaging Relationship Officer to join our team. The ideal candidate will be responsible for building and maintaining strong relationships with our clients, ensuring they have a positive experience with our services. This role requires excellent communication skills in both Hindi and English.
The Role
You Will Be Responsible For
- Client Communication: Engage with clients via phone, email, and in-person meetings to understand their needs and provide them with appropriate solutions.
- Client Relationship Management: Build and maintain strong, long-lasting client relationships by understanding their needs and ensuring a high level of customer satisfaction.
- Feedback Handling: Address client queries and complaints promptly and effectively, turning any negative feedback into a positive experience.
- Follow-ups: Conduct regular follow-ups with clients to ensure they are satisfied with our services and to identify opportunities for upselling or cross-selling.
- Reporting: Maintain detailed records of client interactions, feedback, and issues, and report these to the management.
Ideal Profile
- Languages: Proficiency in Hindi and English (both written and spoken) is mandatory to effectively liaise with the stakeholders of the region.
- Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with diverse clients.
- Customer Service Orientation: A strong commitment to providing excellent customer service and the ability to handle challenging situations with patience and professionalism.
- Interpersonal Skills: Ability to build rapport with clients and manage relationships effectively.
- Problem-Solving Skills: Strong problem-solving abilities and the capability to turn negative experiences into positive ones.
- Time Management: Good organizational and time management skills to handle multiple client interactions and follow-ups efficiently.
- Adaptability: Ability to adapt to different client needs and tailor communication styles accordingly.
Benefits
- Competitive salary with performance-based incentives.
- Opportunity for career growth and development within the company.
- Friendly and supportive work environment.
What's on Offer
- Work alongside & learn from best in class talent
- Join a market leader within the Public Sector
- Leadership Role
