Overview
The Tele Caller plays a crucial role in the organization by contacting potential and existing customers to inform them about products, services, and promotions, as well as to schedule appointments or meetings for sales representatives. The primary goal is to boost sales and contribute to the long-term business growth.
Key Responsibilities
- Make outbound calls to potential and existing customers.
- Promote products, services, and offers over the phone.
- Understand customer needs and requirements.
- Schedule meetings or appointments for sales representatives.
- Maintain and update customer databases.
- Handle customer inquiries and resolve complaints.
- Follow communication scripts and adhere to policies and procedures.
- Achieve and exceed set sales targets and outcomes.
- Keep records of calls and sales activity.
- Provide feedback and input on call quality and effectiveness.
Required Qualifications
- High school diploma or equivalent.
- Proven experience as a tele caller or similar sales/customer service role.
- Excellent communication and interpersonal skills.
- Strong sales and negotiation abilities.
- Proficiency in using CRM software and telephone systems.
- Ability to multitask and prioritize in a fast-paced environment.
- Good knowledge of sales principles and methods.
- Ability to work well in a team.
- Positive and resilient attitude.
Skills: communication,customer service,negotiation,sales,crm
