Job Title: Tele caller and Receptionist
Location: Pune ,Maharashtra
Job Type: Full-time
No of vacancies : Tele caller 3 , Receptionist 1
Job Summary: We are seeking a dynamic and customer-focused individual to join our team as a Tele caller and Receptionist at our aviation institute. The ideal candidate will handle both telephonic inquiries and front desk responsibilities with professionalism and efficiency, ensuring a positive experience for all visitors and callers.
Responsibilities:
- Tele calling:
- Conduct outbound calls to potential students, parents, to provide information about our aviation courses, admission procedures, and upcoming events.
- Follow up on leads generated through various marketing channels and convert inquiries into admissions.
- Maintain a database of contacts and update records regularly.
- Handle inbound calls, addressing queries, providing accurate information, and transferring calls to appropriate departments.
- Receptionist Duties:
- Greet visitors warmly and professionally, both in person and over the phone.
- Direct visitors to the appropriate person or department.
- Manage the institute's front desk operations, including handling incoming and outgoing mail, courier packages, and deliveries.
- Maintain cleanliness and orderliness of the reception area.
- Customer Service:
- Ensure a high level of customer service at all times.
- Resolve visitor and caller complaints or issues promptly and professionally.
- Administrative Support:
- Assist with general administrative tasks as assigned by the administration team.
- Coordinate with other departments to ensure smooth operations and communication within the institute.
Requirements:
- Proven experience as a tele caller, receptionist, or in a customer service role.
- Excellent communication skills (verbal and written) English /Hindi//Marathi
- Strong organizational skills and attention to detail.
- Ability to multitask and prioritize tasks effectively.
- Proficiency in MS Office (Word, Excel, Outlook) and familiarity with office equipment (e.g., printers, scanners).
- Knowledge of aviation industry terminology and courses (preferred but not required).
Education :High school diploma or equivalent; additional certification in Office Management or Hospitality is a plus.
Interested candidates can forward their resumes on [Confidential Information] or apply on the same post .
