Job Title: Customer Service Voice
Location: Jaipur, India
Relocation Bonus: 10,000
Accommodation: 14 days guest house provided
Internal Job Posting (IJP): Every 9 months
Description
We are seeking a Technical Support professional to join our team. The ideal candidate will have 0-5 years of experience in the job market context of India. The successful candidate will provide technical support to our clients and help resolve any technical issues they may have.
Responsibilities
- Provide technical support to clients via phone, email, or chat
- Troubleshoot and resolve technical issues
- Document technical solutions for future reference
- Escalate complex technical issues to senior staff as needed
- Collaborate with other teams to provide comprehensive technical solutions
- Monitor and maintain client systems to ensure optimal performance
Skills and Qualifications
- Bachelor's degree in Computer Science or a related field
- 0-5 years of experience in technical support
- Excellent communication skills
- Strong problem-solving skills
- Familiarity with Windows and Linux operating systems
- Experience with virtualization technologies such as VMware or Hyper-V
- Familiarity with networking concepts and protocols
- Ability to work independently and as part of a team
- Customer service experience is a plus
