Technology Success Manager

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Third Bridge is a market-leading investment research firm. They provide integrated solutions for the world's top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: their superpower is the combination of human insights and unique investor-led content with a global expert network. They serve over 1,000 investment firms, offering clients 24/7 coverage through their team of 1,300+ employees located across nine offices.

Job Description

As their Technology Success Manager you will be the regional lead for their Technical Support & Success

Lead & motivate a high performing team

Day to day management of team including recruitment, management, & development

Help to solve escalated issues from the team

Ensure the team adhere to agreed processes & follow best practices

Investigate key blockers for the team and work with the Head of Technology Success to resolve

Deliver while managing the expectations of your stakeholders

As they grow, working out priorities, asking users critical questions and managing expectations

Problem management

Ensure key users are appropriately updated on changes or issues

Liaise, partner and build relationships with key users.

A commitment to continuous improvement & learning

Managing & delegating improvement projects / initiatives

Adjust processes when necessary

Ensure proactive awareness of changes in any supported applications & ensure team members are aware

Qualifications

Previous work experience in IT Operations (desktop and technical/application support)

Strong work ethic

Analytical

Attention to detail

Proactive approach to coaching team members

Excellent people management skills, performance management

Dedicated to continuous improvement

Ability to translate non-technical to technical jargon & vice-versa

Ability to influence stakeholders and get buy-in

Creative problem solver

Familiarity with ITIL foundations and concepts