- Manage 2000+ Integration applications in Production environment.
- The Enterprise Integrations Support team provides 24/7 support and operational management for 2000+ integrations for critical systems such as SAP, Manufacturing, HR, Finance, Real Estate, and many others.
- Responsible for renewal of application specific certificates
- Each person on the support team is critical as they cover a specific shift to provide the needed support coverage. To ensure we identify and recover as quickly as possible.
- You will work in Integrations related tech stacks using several technologies including but not limited to IBM Integrations Bus, IBM MQ, MFT, ITX, SAP CPI, SAP PI/PO, SAP BODS, REST APIs, etc
- Help define Support Roadmap and own the entire support delivery end to end
- Work very closely with different product and business stakeholders at various locations in US and India to drive the execution of multiple business plans and technologies
- Support business objectives by collaborating with business partners to define priorities, identify opportunities and drive resolutions
- Independently own and address and resolve applications issues, provide updates and drive root cause analysis including identifying issue patterns and working with Project Services/Development teams to address them.
- Responsible for coming up with processes to maintain incident support metrics like backlog, MTTR, INC SLAs etc
- Plan, execute and implement applications and configuration change procedures
- Responsible for on-call manager support as per pre-determined shift roster which includes weekend support.
- Conceptualize the idea for process improvements and/or automation frameworks that will make for more effective Support engagement
- Exhibit strong leadership and communication skills to collaborate with product, engineering and management teams across different geographic locations
- Gain &maintain expertise in flow of application process and systems related to domain
- Flexibility - responsibilities will require rotational shifts across 24*7 including night shifts and weekend work. All team members will be expected to work around 6-8 days of night shifts every month.
- Analyze and come up with curated solutions to system integration problems.
Technical Skills:
- Core Skills : SAP CPI
- Good to have: IBM Integration Bus/IBM MQ, SAP PI/PO.
- Messaging and communication: IBM MQ/Active MQ- Basic debugging knowledge
- App monitoring tools: Service Now, Strong debugging knowledge
- Cloud Technologies: MS Azure, GCP and Open Stack - Basic debugging knowledge
What you'll bring:
- An Engineering Degree - B.E/B.Tech/MS in any stream - Computer Science preferred.
- 3+ years of relevant experience, Minimum of 3 years of experience with Integrations technologies. Experience in leading Scrum teams.
- Overall 2+ years of relevant experience in Enterprise Integrations production support.
- Good analytical skills to analyse the Integrations application issues and fix issues independently.
- Should have supported middleware interfaces
- Very good debugging skills in SAP CPI.
- Good to have exposure to IBM Integration Bus, SAP PI/PO, IBM MQ, SAP BODS.
- Hands-on experience in any cloud native technologies like Azure, GCP
Exposure to Automation tools and technologies, Scripting languages. - Very strong understanding and experience in the area of software development lifecycle.
- Strong Java/J2EE, Spring skills.
- Working knowledge in a Cloud based service.
- Ability to code/Script in one of the languages (C#, Python and Java)
- Mentoring team on technology and process for automation need
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Minimum Qualifications
Bachelors degree in computer science, information technology, engineering, computer information systems, or related area and 5 years experience in production support, software support, or technical support.
Preferred Qualifications
Both software and hardware troubleshooting., Technical support operations, account management, or customer support.
