Position Overview
Job Title: Technology Service Specialist
Corporate Title: AVP
Location: Pune, India
Role Description
Technology Service Specialist with experience in BPM Tools/ SaaS App. Configuration & Application maintenance.
Also partner with vendor to:
- Oversee vendor and contribute to all configuration, integrations, conversion, testing and hyper care on the IT Platform.
- Ensure vendor deliverables meet a level of adherence and quality defined by DWS IT
- Smooth knowledge transfer, training and responsibilities handover from vendor to manage the IT application in-house going forward in production.
What We'll Offer You
As part of our flexible scheme, here are just some of the benefits that you'll enjoy,
- Best in class leave policy.
- Gender neutral parental leaves
- 100% reimbursement under childcare assistance benefit (gender neutral)
- Sponsorship for Industry relevant certifications and education
- Employee Assistance Program for you and your family members
- Comprehensive Hospitalization Insurance for you and your dependents
- Accident and Term life Insurance
- Complementary Health screening for 35 yrs. and above
Your Key Responsibilities
As IT Application Owner:
- Undertake detailed business analysis and act as a point of Subject Matter Expert knowledge to provide and document clear and concise understanding of the business processes.
- Identifies dependencies between software product components, between technical components, and between applications and interfaces.
- Responsible for understanding and documenting accurately and comprehensively technology current and target state architectures.
- Creating a strong network of contacts within the business, business management, operations domains to ensure these stakeholders are kept informed with transparency and clarity.
- Creating a strong network of contacts with associated technology teams from development, infrastructure and production to collaborate on risk identification, remediation solutions and managing change conflicts.
- Support project management activities to assist in the delivery of the target state technology landscape.
- Roles and permissions management for applications
- Support the bank's audit function in the remediation of audit points and self-identified issues in order to reduce risk.
- New application onboarding and Application de-commissioning with respect to DB specific internal control processes - filing required sets of forms/details to register vendor, providing evidence to support the details, presenting the same across multiple control boards for their approval and ensuring the same.
- Manage Vendor Relationship, License and certificate maintenance, Vendor Release note review and assessment for third party IT applications.
Your Skills And Experience
- Demonstrable experience on managing service delivery.
- Knowledge of ITIL-based IT service management best practices
- Understanding and practitioner knowledge of best practice project management principles and methodologies
- Knowledge of industry best practice IT support and End User Computing standards, strategies, solutions, and methodologies.
- Proficiency with one or more common IT ticketing systems with an emphasis on reporting and analysis.
- Ability to on-board, integrate and manage in house and outsourced disparate teams into a shared-services support delivery mode.
- Experience defining, developing, implementing, and managing at least major IT service management process (e.g., Incident Management, Change Management, Release Management, etc.).
- Experience in proactive client relationship management programs
- Ability to think strategically, as well as tactically, and to exercise sound judgment in problem-solving and priority/goal setting.
How We'll Support You
- Training and development to help you excel in your career.
- Coaching and support from experts in your team.
- A culture of continuous learning to aid progression.
- A range of flexible benefits that you can tailor to suit your needs.
About Us And Our Teams
Please visit our company website for further information:
https://www.db.com/company/company.htm
Our values define the working environment we strive to create diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.
We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.
Visit Inside Deutsche Bank to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.
