Technology Service Specialist

Position Overview

Job Title- Technology Service Specialist

Location- Pune, India

Role Description

Technology/Service is responsible for delivering the business vision and strategy, at a global level, focusing on achieving consistent operational excellence and client/user satisfaction through industrialisation, price/value optionality and leveraging increased automation and the use of technology.

What we'll offer you

As part of our flexible scheme, here are just some of the benefits that you'll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your key responsibilities

Duties & Responsibilities:

• Management and operation of SMTP Backbone Infrastructure which includes
  • SMTP Internet gateways
  • Email Gateway anti-spam and anti-virus products
  • Email distribution list manager
  • Cyrus based IMAP service
  • SMIME email encryption gateways
• Working with internal and external entities:
  • Working with vendors and service providers to resolve software/hardware problems on SMTP Backbone Infrastructure
  • Working with external organization to resolve problems with sending receiving secure emails
  • Working with group IT Security, Internal Audit, Compliance and Governance teams
  • Handling Problem Tickets and covering Changes
• Drive projects related to
  • Process improvement
  • Proactive operational and infrastructure risk mitigation
  • IT Audit requirements
• People skills
  • Transparent Team Work
  • Structured upward & downward communication
  • Training skills
• Communication skills
  • Good command in English
  • Ability to work with diverse global teams
• Effective Multitasking and reporting
• Ability to learn new skills through self-learning
• Ability to join rotating weekend on-call schedule

Your skills and experience

Experience / Requirements:

Experience of 5 to 10 years working (of which 5 years must be as L2/L3 working with SMTP email gateways and related infrastructure running on Linux/Unix platform.)

Essential Technical Skills:

• ITIL incident and Problem management
• Proven experience with SMTP protocol
• Java.
• Expert knowledge on Signing and Encryption using SMIME and PGP
• Expert knowledge on open source and commercial implementations of Sendmail

Desire

• Sentrion appliances and Mail Stream Manager policy engine
• Proofpoint anti-spam appliances
• Working knowledge of Knowledge base tools
• Creation and maintenance of Knowledge based articles
• Maintenance of support portal and support
• Domain name service, specifically ISC bind
• Proven experience with Cyrus IMAP
• Proven experience with OpenLDAP
• Totemo Trust mail
• LDAP

Good to have

• Working knowledge on PKI, TLS/SSL
• Certificate management of Certificates in general: Trust chain, Certificate Rollover, Shell model vs. Chain Model
• TLSSMIME based email encryption and familiarity with Totemo appliances
• Working knowledge on OpenSSL tool kit for Unix/Linux
• Proven experience with Unix/Linux Operating Systems (SuSE Linux, RedHat and/or CentOS )
• Proven experience with Unix TCP/IP networking
• Mailman open source list manager
• Proven experience with Unix scripting languages (Perl, shell, Python)
• Good experience of PostgreSQL
• Good experience and knowledge of Apache web server
• Practical experience and exposure with People Management responsibilities
• Experience with Outlook, MS Exchange 2007 or newer
• Certification:- ITIL ( Basics )
• Strong written and verbal communication skills.
• Working knowledge of IT applications, network infrastructure technology and the application of security components and corresponding interfaces

Willing to adopt

• Secure Mail Management Platform
• GRID (database)
• WebSSO

Professional and Personal Qualifications:

• Degree or higher in relevant discipline (e.g. Computer Science, Engineering).
• Previous experience on working in Email service environment on Unix System platforms.
• Certifications: in SMTP/Unix/Linux system administration.

How we'll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

We strive for a in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.