Company Overview
KKR & Co. Inc., together with its subsidiaries, is a leading global investment firm that offers alternative asset management and capital markets and insurance solutions. KKR aims to generate attractive investment returns by following a patient and disciplined investment approach, employing world-class people, and supporting growth in its portfolio companies and communities. KKR sponsors investment funds that invest in private equity, credit and real assets and has strategic partners that manage hedge funds. KKR's insurance subsidiaries offer retirement, life and reinsurance products under the management of The Global Atlantic Financial Group.
KKR's Gurugram office will provide best in class services and solutions to our internal stakeholders and clients, drive organization wide process efficiency and transformation, and reflect KKR's global culture and values of teamwork and innovation. The office will contain multifunctional business capabilities and will be integral in furthering the growth and transformation of KKR. This is a 5 days work from office role based in our Gurugram office.
Key Responsibilities
- Escalation point for Tier III support issues that are escalated from Tier I and II
- Provide Infrastructure services in all areas needed: LAN, WAN, cloud environments, network security and network monitoring, configuration and troubleshooting
- Working with the KKR business and engineering team to successfully implement secure LAN/WAN, wireless, and Data Center network solutions
- LAN and Data Center Fabric routing and switching design, configuration and deployment in small to very large environments
- WAN routing design, configuration and deployment in small to very large environments
- Provide network engineering consulting services, including: assessment, design and implementation of secure network products/solutions
- Apply vendor best practices to client environments under management
- Assist the design, development, implementation and ongoing management of client infrastructure and systems
- Identify, diagnose, and resolve network problems including network connectivity, traffic utilization
- Interface with third party vendors
- Utilize exceptional interpersonal and customer service skills to improve and maintain client relationships
- Campus LAN/WAN routing and switching solutions (Cisco is a must, Nexus strongly preferred)
- Load balancing/Acceleration solutions (Citrix) a plus
- Network Access Control, including Cisco Identity Services Engine (ISE) implementation design, configuration, and deployment is a plus
- RF design & Wireless LAN Surveys
- RF Troubleshooting and tuning
- Cisco WLAN (WLCs, Prime)
- Provide after-hours coverage as part of an on-call rotation schedule and for client upgrades
- Maintain, develop and grow client documentation
- Assist with monthly reports, and recommendations for Managed Services Clients
- Stay current with industry and technology news, trends and best practices
Qualifications
- At least 7 years of relevant experience post a Bachelor's degree in a technical discipline, or equivalent work in an IT related field
- At least 4 years of networking experience, including configuring, analyzing & troubleshooting enterprise networks
- Working knowledge at least at CCNP-level (Cisco Certified Network Profession)
- Excellent troubleshooting and documentation skills
- Passionate about, and dedicated to the client experience
- Excellent written and verbal communication skills with outstanding attention to detail
- Ability to demonstrate strong analysis skills by identifying significant problems and opportunities, while effectively prioritizing and managing time
- Ideal candidate will be teamwork-oriented, passionate about technology and possess an excellent work ethic
- Any MSP or Professional Services experience would be beneficial
KKR is an equal opportunity employer. Individuals seeking employment are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, sexual orientation, or any other category protected by applicable law. 
