Job Overview:
The Technology Manager is a pivotal role responsible for overseeing the IT operations and driving digital transformation within the organization. This position demands a blend of technical expertise and business acumen to ensure seamless IT operations and align technology strategies with organizational goals.
Key Responsibilities:
IT Support:
- Provide technical support to end-users through various channels.
- Troubleshoot and resolve IT issues promptly.
- Manage the IT helpdesk and service desk functions.
- Budget planning and control for the IT (capital expense and consumables).
- Performance measurement of Vendors.
Digital Transformation:
- Identify opportunities for digital transformation and develop a roadmap.
- Collaborate with business units to understand their needs and challenges.
- Evaluate and implement new technologies to improve operational efficiency.
- Drive digital initiatives and projects from conception to completion.
Team Management:
- Maintain cross functional relationship and People management.
- Foster a culture of innovation and continuous improvement.
- Develop and implement performance management processes.
Vendor Management:
- Manage relationships with IT vendors and service providers.
- Negotiate contracts and ensure service level agreements are met.
Qualifications and Experience
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT management or a similar role.
- Strong technical knowledge of IT infrastructure, systems, and networks.
- Experience in leading and managing IT teams.
- Proven ability to drive digital transformation initiatives.
- Excellent communication and interpersonal skills.
- Strong problem-solving and decision-making abilities.
- Project management skills and ability to meet deadlines.
