Technical Writer
Seeking senior technical writers to work with developers to create online web-based product documentation that reflects the software or system for the end-users. This includes both user-facing documentation, such as technical manuals and tutorials, including integration with chatbot's to enhance self-service guides.
Candidates must have a strong understanding of the products they are documenting to explain complex concepts in simple non-technical language. Furthermore, candidates will conduct user testing, to ensure that documentation is suitable for the end-user and to produce high-quality documentation that meets the needs of its intended audience.
Responsibilities:
- Prepare instruction web-based end-user manuals
- Disseminate technical information in easy-to-understand language for a non-technical audience
- Have excellent grasp of the English language and ability to accurately communicate complex ideas in a concise manner
- Create software documentation after a thorough collaboration with subject matter experts and technical staff
- Ability to take existing and potential content and improve it
- Create web-based product manuals with screenshots and tutorials
Requirements:
- Bachelor's degree or higher in Information Systems, Information Technology, Computer Science, or other related disciplines.
- 6+ years of proven experience in writing technical documentation
- Strong research and analytical skills
- Ability to undertake multiple projects and deliver on tight deadlines
- Excellent technical writing skills
- Excellent verbal communication skills
- Solid grip on documentation publishing software such as Adobe Robohelp, Zendesk Guide, Camtasia, SnagIt, and other software
- Good working knowledge of MS Office, document search engines and chatbot integration
- Detail-oriented
