We are a rapidly growing B2B startup seeking a Technical Document Writer to join our team
The Technical Document Writer will be responsible for creating and maintaining comprehensive product documentation to help our customers effectively use and maximize the benefits of our platform
You will collaborate with cross-functional teams, including product managers, developers, and UX designers, to understand product features and translate technical information into user-friendly content
Your expertise in technical writing, attention to detail, and ability to explain complex concepts will be key to your success in this role
The ideal candidate will have experience writing technical documentation for software products, as well as a passion for learning new technologies
Job Responsibilities
Responsible for the right tech solutions, maintaining the right balance in short-term and long-term outcomes.
Develop high-quality product documentation, including user guides, API documentation, tutorials, FAQs, release notes, and other supporting materials.
Collaborate with cross-functional teams, including product managers, developers, and UX designers, to gather information and understand product features and updates.
Translate complex technical concepts into clear, concise, and user-friendly content that effectively communicates product functionality, workflows, and best practices.
Conduct thorough research and analysis to ensure accuracy and relevance of the content, adhering to industry standards and best practices.
Create and maintain a documentation style guide, ensuring consistency in tone, language, and formatting across all product documentation.
Organize and categorize documentation to facilitate easy navigation and search ability for users.
Collaborate with the Customer Support team to identify common customer pain points and proactively address them through documentation updates and improvements.
Review and update existing documentation to reflect product updates, enhancements, and changes.
Actively contribute to the continuous improvement of the documentation process and tools, exploring new methods and techniques to enhance the user experience.
Stay up-to-date with industry trends, user feedback, and emerging technologies to ensure the documentation remains relevant and useful.
Develop engaging and informative content for Nected various channels, including website, blog, social media, email newsletters, and promotional materials.
Job Requirements
Develop engaging and informative content for Nected various channels, including website, blog, social media, email newsletters, and promotional materials.
3+ proven years of experience as a technical writer, creating product documentation for software applications or platforms.
Strong understanding of low code, no code platforms and experience in documenting similar technologies.
Proficiency in writing clear, concise, and user-friendly content for a technical audience.
Excellent command of the English language, with exceptional grammar, spelling, and punctuation skills.
Solid grasp of technical writing principles, including content organization, information architecture, and usability best practices.
Ability to quickly grasp complex technical concepts and translate them into easily understandable documentation.
Experience working with cross-functional teams, including product managers, developers, and UX designers.
Ability to work independently and collaboratively in a fast-paced startup environment
Proficient in using documentation tools and technologies, such as authoring tools, content management systems, and version control systems.
Strong attention to detail and ability to maintain accuracy while working with multiple projects and deadlines.
Knowledge of technical writing tools and platforms, such as Confluence, JIRA, and GitHub
Experience working with B2B startups or software companies is a plus
