As a technology leader in healthcare process automation and interoperability, Smart Data Solutions (SDS) is a strategic partner that utilizes data and intelligent automation to digitally transform operations and deliver outcomes for clients which reduces costs, streamlines workflows, and improves overall customer experience. Looking to the future, Smart Data Solutions has ambitious growth plans for the next few years and is currently seeking a Product Development Manager to join our team.
What youll be doing
- Create, edit, and maintain comprehensive technical documentation, including user guides, API documentation, release notes, and FAQs.
- Collaborate with software developers, product managers, and other stakeholders to gather information and understand documentation requirements.
- Convert complex technical information into easily understandable text and visual aids for diverse audiences, including end-users and developers.
- Gather required information to create documentation of the following:
- Client-specific implementation documentation
- Update User guide for Quick Claim Portal
- Presentation materials for Quick Claim and Provider Portal
- Create training materials for customers on filling out every form utilized for facility, professional, dental, and pharmacy.
- Presentation materials for forms completion for customer and internal rep use
- Documentation for new customers on how to enroll for clearinghouse services, add providers, and remove providers as needed.
- Presentation materials for enrollment/removal
- Documentation for troubleshooting ticketing system
- Presentation materials for SDS ticketing system
- Perform other duties as assigned.
What were looking for
- 3 + years of experience in technical writing
- Excellent writing, editing, and proofreading skills.
- Strong understanding of software development process and terminology
- Professional presentation design background in Word/PFS and PowerPoint
- Strong research skills and the ability to quickly grasp complex technical concepts.
- Excellent attention to detail and commitment to producing high-quality work.
- Able to simplify complex processes to a basic understanding level.
- A background in healthcare, preferably in insurance claim processing preferred.
- Ability to anticipate general Q&As for individuals utilizing these training materials to build them into the material.
Why this is the company for you
Top Benefits & Perks
- A company culture that is authentic and values teamwork, humility, and fairness! We work hard for our customers and have fun along the way!
- A professional development and growth-oriented workplace
- Generous benefits
- A good Work-life balance
Who is Smart Data Solutions
Smart Data Solutions is a technology vendor that brings 22 years of healthcare experience using intelligence and automation to extract data from front office mailroom operations. Today, the company is expanding out from its front office focus and targeting its open-source automation and AI engines toward the entire healthcare operations value chain. One of the key benefits of working with Smart Data Solutions is their specialized approach to data capture and automation. Smart Data Solutions takes a comprehensive approach to image and document processing, using multiple engines and hundreds of thousands of lines of code to ensure accuracy and make sense of data. Smart Data Solutions has also invested heavily in EDI interoperability, with clearinghouse capabilities that enable them to pivot towards providing value-added services. Using the data they have collected, they are able to offer population health insights to clients, helping them make informed decisions about their largest areas of spending and identifying potential opportunities for cost savings.
Smart Data Solutions global headquarters are just outside of St. Paul, MN with 400+ employees and leverages dedicated onshore and offshore resources as part of its service delivery model. The company counts over 500 healthcare organizations as clients, including multiple Blue Cross Blue Shield state plans, regional health plans and TPAs, handling over 2 billion transactions of varying types annually with a 98%+ customer retention rate. SDS plans to continue investments into meaningfully in automation and machine learning capabilities across its tech-enabled processes to drive scalability and greater internal operating efficiency while also improving client results.
SDS has partnered with a leading growth-oriented investment firm, Parthenon Capital Partners, and the Blue Venture Fund, a unique collaboration among Blue Cross Blue Shield (BCBS) companies, to further accelerate expansion and product innovation.
Position type and expected hours of work.
This is a full-time position. Typical days and hours of work are Monday through Friday, 8:00 p.m. to 4 a.m IST.
Location:
Smart Data Solutions is located in Perungudi,Chennai, TN, India.
Smart Data Solutions is an equal opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.
