Technical Writer, Senior

• TraceLink is seeking a Senior Technical Writer, responsible for authoring UI and API documentation within an exciting and fast-paced environment.
• TraceLink s Technical Communications team is service-focused, collaborative, and detail-oriented.
• We aim to create and maintain technical documentation and information assets that help users plan, install, administer, and troubleshoot our products.
• Our user base encompasses a broad range of readers, from first-time users to users with a depth of TraceLink knowledge and technical expertise.
• The Senior Technical Writer is responsible for authoring content that helps people within the life sciences supply chain use TraceLink s products to complete the core tasks for their jobs.
• You will write from a user-centric perspective, understanding who your audience is and what they are trying to do.
• As a member of the Technical Communications team, you will collaboratively author with other writers, as we'll as regularly participate in peer reviews.
• This position reports to the Technical Communications Manager and is a part of the greater Services Organization.

TECHNICAL DOCUMENTATION

• Work closely with other Technical Writers and key cross-functional partners (eg Product Managers, UX Designers, and Services) to write and maintain clear, complete, and correct technical documentation that helps people do their jobs using TraceLink s products.
• Collaborate with other writers to author content in a consistent voice and style, regularly conducting peer reviews and applying feedback. Serve as a language and terminology expert for others within the organization.

PROJECT MANAGEMENT

• Partner with other Technical Writers, cross-functional peers, and the Manager to self-manage multiple concurrent projects. Schedule and communicate critical milestones to ensure documentation is delivered on time with exceptional quality.
• Proactively raise impediments or blockers to the Manager.

TRACELINK S TRACK TRACE SERVICES ECOSYSTEM

• Deliver release notes, UI procedures, API guidelines, FAQs, and troubleshooting information for apps on TraceLinks Track Trace Services platform.

• Author various types of technical content including overviews, FAQs, troubleshooting, UI procedures, API guidelines, release notes, quick references, and glossaries for both HTML and PDF output.
• Collaboratively author and manage shared content using source control tools.
• Provide direction on customer-facing language and terminology, such as text that is displayed in the user interface and API element names.
• Conduct peer reviews to ensure documentation styles and standards are consistent along with information architecture.
• Mentor more junior members of the Technical Communications team on writing styles and standards.
• Own the execution of one or more strategic documentation projects.
• Partner with cross-functional SMEs including Product Managers, UX Designers, and Engineers.
• Research and synthesize highly technical product information by interviewing Product Managers and other SMEs while leveraging internal source material including requirements, specifications, and user stories.
• Demonstrate an understanding of the Document Development Lifecycle (DDLC) and coordinate milestones as project needs evolve.
• Report project plan impediments and metrics to your Manager in a timely manner while maintaining project tracking tools/resources.
• Participate in Agile development processes and influence process enhancements based on product needs and improvements.

• bachelors Degree in a related field, such as English, Communications, Technical Writing, or Computer Science or equivalent work experience.
• 7+ years of professional experience in technical writing.
• Experience with MadCap Flare or comparable authoring tools (eg RoboHelp, AuthorIt, FrameMaker).

• Superior written communication skills.
• Knowledge of technical writing and content management basics (eg topic-based authoring, single sourcing, search optimization).
• Technically curious and self-motivated to understand product functionality.
• Ability to ask penetrating questions while advocating for user needs.
• Ability to prioritize while taking direction from Team Leads and Managers.
• Proactive at removing impediments with a get the job done attitude.
• Flexible and able to work we'll under pressure and with fluctuating deadlines.
• History of on-time, quality delivery in a fast-paced, deadline-oriented environment.
• Ability to quickly learn, analyze, understand, and communicate complex technical concepts in a clear and concise manner.
• An ambassador of collaboration within and across the organization.

• Experience with developer and project management tools, including Git, Sourcetree, Confluence, and Jira.
• Experience with HTML/CSS or jQery.
• Experience within a startup culture.
• Knowledge of ERP and supply chain software.
• Experience within a GxP environment