Our mission is to make meaningful learning a part of your everyday . The shelf life of our skills is now less than 5 years. So, if you stopped learning today, your skills would soon be irrelevant. Think thats a big problem Youd be right.
Enter HowNow. Founded in 2019, our Learning and Skills Platform is disrupting the way people learn and upskill through technology. Whether it's finding a quick answer, learning skills or tapping into shared knowledge, we make it easy for people to learn what they need, when they need it.
Already used by fast-growing scale-ups and global enterprises, such as Trainline, Depop and Sanofi, were pushing the boundaries of how people learn.
Hi I'm Nelson the CEO and Co-Founder at HowNow Im looking for a Technical Writer to join us.
Day-to-day tasks will include
- Youll develop the technical documentation style guide and streamline the documentation process(DDLC implementations, single-sourcing) with a focus on the customer needs
- Youll define the content strategy and information architecture and create and build an effective customer support knowledge base from the ground up for our product.
- Youll develop and organise a product knowledge base for HowNow's internal stakeholders like Product, Development, QA, Customer Success, Sales and the Marketing teams.
- Youll collaborate with the QA and support teams to triage internally and externally reported issues and perform exploratory testing.
- Youll designing and writing documentations for user guides, FAQs, instruction manuals, installation guides and quick reference guides.
- Youll craft content by translating user needs into written documentation, but also through alternative content forms such as video, interactive tutorials, and community interactions
- You'll use tools like Freshdesk, Confluence, Jira, Clickup, and Google Docs
The key things that we will be looking for in applicants
- You have Bachelor's degree or equivalent practical experience.
- You have 4-6 years of experience as a Technical Writer, preferably in the technology or software industry.
- You have excellent written and verbal communication skills.
- You have strong understanding of technical concepts and the ability to convey them in simple terms.
- You are proficient in using documentation tools and software (e.g., Microsoft Word, Google Docs, Adobe Acrobat, Confluence, MadCap Flare).
- You are familiar with software development and coding concepts.
- You have attention to detail and strong organisational skills.
- You have ability to work independently and manage multiple projects simultaneously.
- You have experience with content management systems (CMS) and version control systems (e.g., Git) is mandatory
What's next
Once you've applied, we'll get back in touch with you. This is usually within the next 5 working days. Sometimes it can take slightly longer, but we will get back to you irregardless of what the outcome of your application is.
- You'll be invited to a 30-minute video call with Naaz, our People Operations Coordinator to discuss your experiences and the role.
- You'll be invited to a 30-minute video call with Saurabh, our Senior Product Manager
- You will be given a take home task.
- You'll be invited to a 30-minute video call with Nelson, our CEO and Co Founder.
