Key Responsibilities:
- Develop, organize, and maintain comprehensive documentation using DITA standards.
- Write user manuals, product guides, API documentation, FAQs, release notes, and other technical documents.
- Collaborate with product managers, developers, and UX designers to gather information and ensure accuracy and clarity of documentation.
- Simplify complex technical concepts and jargon into clear, concise, and user-friendly content.
- Conduct thorough research and analysis to understand product functionalities, user needs, and industry standards.
- Edit and proofread documents to ensure quality, consistency, and adherence to style guidelines.
- Stay updated on the latest trends and best practices in technical writing and DITA.
- Review and revise content based on user feedback and product updates.
- Assist in creating and maintaining a documentation repository for easy access and retrieval.
Qualifications:
- Bachelor's degree in Technical Writing, Communications, Computer Science, or a related field.
- Proven experience as a Technical Writer, preferably in the software or technology industry.
- Strong experience and knowledge of DITA standards and best practices.
- Excellent writing, editing, and proofreading skills.
- Strong ability to comprehend and translate technical information into easily understandable content.
- Familiarity with documentation tools and software, such as:
- Oxygen XML Editor
- Xiasoft or any other CMS
- DITA Open Toolkit
- Confluence/Jira
- Basic understanding of software development processes and methodologies.
- Ability to work independently and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills.
- Attention to detail and commitment to producing high-quality work.
Experience:
- Experience with cloud-based software solutions and tax compliance systems.
- Knowledge of HTML, CSS, and JavaScript.
- Experience with agile development processes.
- Familiarity with content management systems and version control.
To be successful as a Technical Writer at Avalara, you'll need a keen eye for detail and a passion for clarity and precision in your writing. Strong experience and knowledge of DITA (Darwin Information Typing Architecture) standards are essential. You should possess excellent writing, editing, and proofreading skills, with the ability to simplify complex technical concepts into user-friendly content. Proficiency with documentation tools such as Adobe FrameMaker, Oxygen XML Editor, XMetaL, DITA Open Toolkit, Confluence, MadCap Flare, and Microsoft Word is necessary. You must have a solid understanding of software development processes and methodologies, along with the capability to manage multiple projects independently. Effective communication and collaboration skills are crucial, as you'll be working closely with product managers, developers, and UX designers. A proactive approach, attention to detail, and a commitment to producing high-quality work will set you apart and ensure your success in this role.
