Technical Trainer

Company Description

Ample is a leading technology solutions provider and a key player in the retail industry in India. Founded in 1996 in Bengaluru, with a presence in major cities like Chennai, Hyderabad, Kochi, Mumbai, Pune, and Delhi. We offer custom technology solutions to enterprises across various industries and operate premium retail stores for global brands like Apple, Bose, Under Armour, and ASICS. Our expertise, unique culture, and technical excellence help customers thrive in a rapidly changing technology landscape.

Role Description

This is a full-time on-site role for a Technical Trainer at our Bengaluru office. The Technical Trainer will be responsible for conducting technical training sessions, developing training materials, assessing training needs, and enhancing the technical skills of employees. The role also involves collaborating with internal teams to ensure alignment of training programs with business objectives.

Responsibilities

Liaise with Location-in-charge & Team leads to determine training needs and schedule training sessions

Train New hires end to end and evaluate their abilities to handle the task independently

Design effective training programs to meet icare and Apple goals

Prepare training content and assessment question banks fortnightly

Check process & compliance deviations and identify areas of improvement to train.

On-job training to front desk executives on selling accessories

Training on new knowledge base articles

Repair approvals

Plan redundancy and train employees on cross functional skills

Should be willing to deliver training remotely and classroom

Qualifications

• Proven experience as trainer for at least 3 years
• Deep knowledge of Apple devices troubleshooting is a must
• Knowledge of terminal troubleshooting is a plus