Description
We are looking for a Technical Support Voice to join our team. The successful candidate will be responsible for providing technical support and assistance to our clients via voice. The candidate should have 1-5 years of experience in the job market context of India. This position will be based in our office located in India.
Responsibilities
- Provide technical support to clients via voice.
- Diagnose and troubleshoot technical issues.
- Ensure timely resolution of technical problems.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with other departments to resolve complex issues.
- Stay up-to-date with new technology trends and updates.
Skills and Qualifications
- Bachelor's degree in Computer Science or related field.
- 1-5 years of experience in technical support.
- Excellent communication skills in English and Hindi.
- In-depth knowledge of Windows and Mac operating systems.
- Experience in handling networking issues.
- Experience in troubleshooting software and hardware issues.
- Ability to work in a fast-paced environment.
- Customer-oriented approach.
- Ability to work in a team.
