Position Summary:
The Technical Support/Test Engineer will be responsible for providing technical support for our software products, troubleshooting and diagnosing software issues, and collaborating with development and product teams to resolve bugs. This role requires a proactive approach to problem-solving and excellent communication skills.
Key Responsibilities:
- Technical Support: Provide technical support for our software products, assisting customers with their technical issues.
- Troubleshooting: Troubleshoot and diagnose software issues reported by customers, providing timely and effective solutions.
- Collaboration: Work closely with developers and product teams to identify, replicate, and resolve software bugs.
- Issue Escalation: Escalate urgent technical issues to appropriate teams for quick resolution.
- Software Updates: Stay up-to-date with new versions of our software products to provide accurate and current support.
Requirements:
- Experience: Previous experience in technical support or a related field.
- Technical Skills: Strong understanding of software products and troubleshooting techniques.
- Problem-Solving: Excellent problem-solving skills with a proactive approach to resolving issues.
- Communication: Strong verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
- Collaboration: Ability to work effectively with cross-functional teams, including developers and product managers.
- Adaptability: Willingness to stay updated on new software versions and features.
