Our growing company is looking for audit engineers from the Technical Support domain in the field of Telecom. Thank you in advance for taking a look at the list of responsibilities and qualifications. We look forward to reviewing your resume.
Expertise as a Technical Support Specialist
- Transaction/Feedback/ Document audits
- Performance Improvement project/studies
- Deep-dive analysis/insights & TNI for business teams
- Reporting (Internal / External)
- Rebuttals & Response Review Management
- Calibrations with the telecom company on monthly basis and CQ download (for both new and existing)
- Process Improvement Ideas based on audits (VOC analysis & Insights)
- Half yearly QA certification (QCIP)
- ID Management
Activities
- Identify and evaluate risks and internal controls;
- Design and perform audit procedures, this will include identifying and defining risks, developing criteria to audit against, analyzing and documenting processes and audit evidence.
- Conduct interviews with staff being audited and prepare working papers for review.
- Review the working papers of the internal auditor.
- Identify and document audit recommendations using independent judgment.
- Communicate or assist the Head of Internal Audit in communicating the results of the audit via written reports to management.
- Provide or assist in providing training, coaching and guidance to QC staff.
- Assist manager in evaluating financial and information systems, recommending controls to ensure system reliability and data integrity.
- Examine records and interview staff to ensure recording of transactions and compliance with laws and regulations.
- Produce up-to-the-date information, using internal computer systems, to allow management to base decisions on actual data.
- Ensure compliance with health and safety requirements
- Compile and implementation of business plan
- Implement and management of internal controls for all documented processes
- Assist Manager in compiling a project manpower plan to meet the predefined criteria.
- Induct and align newly recruited staff and ensure that all staff members in the department have Job Descriptions and employee performance agreements
- Provide training to departmental staff in concerned area of operations.
- Monitor performance of the team members and conduct periodical performance review of the staff
