Configuration and Troubleshooting:
Investigate and troubleshoot system and configuration issues raised by customers or impacting customers.
Provide assistance to existing customers at critical times of the year. May support multiple products and technology.
Advise and assist customers in maintaining their use and configuration of the software solution(s).
Configure the system as per defined requirements using the software user interface.
Collaboration:
Collaborate with other team members on complex issues/requirements.
Coach new team members.
Participate in brainstorming sessions and contribute with creative ideas.Other responsibilities:
Attend customer meetings and calls as and when required.
Provide training to customers on existing functionality.
Perform additional duties as needed.
Bachelor's degree.
Minimum 3 - 6 years of experience in software troubleshooting, technical support, or relevant experience.
Experience interfacing with external (and global) customers.
Experience working to effectively troubleshoot, and problem solve. This includes being able to work independently to analyze the situation, identify obstacles, obtain key pieces of information, and apply knowledge gained to rectify situations and gain mutual resolution.
Ability to learn new technologies while maintaining high levels of performance in a high-pressure environment.
Strong communication skills, both written and verbal.
Fluent English is essential and additional languages beneficial (e.g. German, French, Spanish, Japanese, Chinese)
Ability to build and maintain relationships with customers.
Change mindset: contribute to and actively participate in change initiatives, offer ideas for continuous improvement.
Preferred Skills:
Degree in Engineering.
Previous experience working in a global team with distributed workforce is desirable.
Industry knowledge in Sustainability and/or Renewables is a plus.
A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.
