## Immediate Joiners Preferred ##
## This position is based in Bangalore. Remote working is not an option, so please don't apply if you're not willing to relocate ##
izmocars (www.izmoltd.com / www.izmocars.com) is a leading Interactive Media and Internet Solutions company with a strong presence in the Automotive industry. With Interactive Media studios in Long Beach, CA & Brussels, Europe, we are the largest producers of automotive content in the world. Our products include Interactive Media Solutions for Automotive, Web Platform, CRM, Online Marketing and Virtual Reality Platform for the Automotive industry.
Technical Support Specialist (Night Shift)
Job Description & Duties
- Customer Interaction-: Engage with customers via phone, email, and chat, delivering a high level of customer service with fluent American accent English.
- Technical Support: Resolve web-related technical issues and troubleshooting website errors.
- Call Center Experience: Apply previous call center experience to handle high-volume inbound/outbound support calls, ensuring quick response times and resolution.
- Issue Escalation: Identify and escalate unresolved issues to higher-level technical teams when necessary, following escalation protocols.
- Documentation: Maintain logs of customer interactions and solutions provided, ensuring detailed tracking of all issues.
Mandatory / Primary Skills
- Night Shift: Ability to work night shifts and handle stress under time-sensitive situations. Proven experience in a call center environment.
- Feedback Reporting: Gather customer feedback and suggest improvements for product and service enhancement.
- Training and Knowledge Sharing -: Assist in training new team members on call-handling techniques and technical troubleshooting methods.
- Monitoring & Reporting: Track common technical issues and report trends to improve customer service efficiency.
