Technical Support Specialist

Greetings for the day!! Contact Hr kushal - 7339833455 .

Congratulations, We are shortlisting your profile for the role of Technical Process Specialist.

Process-International Technical Voice Process || Service Desk

Criteria: Any Graduate with Min 2 years experience into Technical Support/Service Desk.

Skills Required: Active Directory/ServiceNow/VPN/Ticketingtools/Password Reset.

Responsibilities:

To deliver a first line support service via the Service Desk, receiving incidents and service requests from various routes including telephone & intranet.

Update incidents with detailed and relevant information in a timely and effective manner.

Provide updates to customers with regards to specific incidents and manage a trouble ticket through to resolution.

Escalate an incident or troubleshoot tickets according to the company escalation processes.

CTC: 4 to 6 LPA+Incentives (Hike on last package)

Work Mode:Work From Office

Shifts:24/7 Shifts

Working Days: 5 Days Working, 2 Days off

Cab: Both Side Cab Provided

Location: Pune .

Notice: Immediate Joiner Only

Job Types: Full-time, Permanent

Pay: From 400,

• 00 per year
  
  Benefits:
• Health insurance

Life insurance

• Provident Fund

Shift:

• Night shift

Rotational shift

• US shift

Education:

• Bachelor's (Preferred)

Experience:

• Technical support: 1 year (Preferred)

* total work: 1 year (Preferred)

Work Location: In person