Eagle Eye Networks is seeking a Technical Support Representative at Eagle Eye Networks, you will be responsible for providing an outstanding technical support experience to our channel partners and customers
Your daily activities will range from helping customers with their first installation to coordinating and collaborating on support cases with other teams within the organization
As part of this role, you will be supporting the Eagle Eye VMS Support team
The Eagle Eye Cloud Video Management System (VMS) is a smart cloud video surveillance solution, purpose-built to help businesses improve safety, security, operations, and customer service
Key Responsibilities
Accepting support requests from several channels (tickets, chat, phone, email)
Providing support to the Inside Sales and Sales Engineering Teams
Testing and evaluating new technologies.
Developing camera support files.
Managing open support cases within the organization and finding a solution or workaround to
maintain customer satisfaction.
Providing technical support assistance for the Inside Sales team channel partners
Reporting, escalating and keeping track of the activity in our service desk software Zoho Desk.
Performing other related duties as assigned
Requirements
2 +yrs of relevant experience
Experience within Technical Support, Networking and Linux based environment is a must.
Good verbal/written communication skills
Solid knowledge of IP network architecture
Ticket Management skills.
Demonstrable experience in providing technical support for technical products/services.
