Technical Support Representative

We hiring for Graduates, fresher or experienced candidates with Excellent

Communication skills for Voice process for Okhla Location.

Designation: Technical Support Associate -Voice

CIK Telecom Centre Pvt. Ltd.

CIK Telecom was founded in 2003 in Toronto, Canada, emerging from the

advanced technologies and research from Onet System Inc., a leading

consulting company in Canada specializing in telecommunications. CIK

employs more than 300 staff with offices located in Canada, United States,

China, Vietnam, India, and Morocco. We have local support centres in each

of the major cities in Canada. CIK is registered as a licensed carrier

with the CRTC (Canadian Radio-Television and Telecommunications

Commission) since 2003.

Roles & Responsibilities:

Deliver service and support to end-users using and operating automated

call distribution phone software.

Interact with customers to provide and process information in response to

inquiries, concerns, and requests about products and services;

Gather customers information and determine the issue by evaluating and

analyzing the symptoms;

Working knowledge of networking, DSL, VDSL, VOIP, Cable internet, Router,

switch, Sip configuration;

Diagnose and resolve technical hardware and software issues involving

internet connectivity, IPTV, VOIP, basic trouble shooting and more;

Need to know only basic trouble shooting of Domestic routers, Mac ID and

windows.

Knowledge about DNS, Basic network trouble shooting

Research required information using available resources;

Follow standard processes and procedures;

Offer alternative solutions where appropriate with the objective of

retaining customers

Organize ideas and communicate oral messages appropriate to listeners and

situations;

Follow up and make scheduled call backs to customers where necessary;

Stay current with system information, changes and updates.

Senior Technical Support Representative (Internet Connectivity)

For Level 1.2 Technicians:

Diploma or Bachelor Degree, and Major is related to Computer science or

Networking.

Understanding the DSL Technology and familiar with Modem/Router connections.

Ability to read/speak/write English fluent and no accent issue for

communication.

Ability to communicate clearly and professionally, both verbally and in

writing.

Ability to use the basic DOS Command for network trouble shooting.

Ability to empathize and professionally troubleshoot and resolve

customers issues.

Fast learner and always willing to follow up the request from Management.

Backgrounds of networking trouble shoot.

Working experience of Networking/VOIP service/IPTV.

Ability to troubleshoot with DSL Modem/ Dual Band wifi Router Setup and

configuration.

Optional:

Technical Engineer/Senior Level Technician of Network system/popular VOIP

System Such as: Avaya Phone System or Jadoo TV System support.

Certificate of: CCNA or CCNP.

Requirements:

*Candidate should be flexible for 24*7.

*Knowledge about the principles of customer handling.

*Proper phone etiquette.

*Ability to speak and write clearly and accurately.

*Strong communication skills.

*Proficiency in typing speed and grammar.

*Position requires the use of headset and candidate should be open for the

same.

Shift Timings: 5:30pm to 2:30am, 09:30pm to 6:30am & 2:30am to 11:30am.

Working Days- 5 days

Co. Website

Interested candidates can send their resumes on .

Both Ways Cab Facility

Need to be from the respective hiring zones to avail cab facility.

Location- Delhi (Okhla Phase3)

Feel free to contact us for further clarification.

Regards,

Tanuja Tiwari

Human Resources

Extn. No. 4183

+91 9599192458