We are seeking a proactive anddetail-oriented Technical Support Specialist to join our team. This role involvesproviding top-notch technical support for our products and services, includingWeb-Email Hosting, Domain Name Registrations, and more. Who we are: Vertoz (NSEI: VERTOZ), anAI-powered MadTech and CloudTech Platform offering Digital Advertising,Marketing and Monetization (MadTech) & Digital Identity, and CloudInfrastructure (CloudTech) caters to Businesses, Digital Marketers, AdvertisingAgencies, Digital Publishers, Cloud Providers, and Technology companies. Formore details, please visit our website here .
What you will do: -Participate in 24x7 shifts -Monitor the stability of ourproducts with various internal tools -Handling Technical Support forall our solutions such Web-Email Hosting (cPanel & Plesk Control Panels),Domain Name Registrations, etc -Provide prompt support viatickets, live chat or on Call. -Troubleshooting a variety oftechnical issues customers are having with their plans andservices. -Perform miscellaneous duties asassigned. Requirements
- Bachelors in BSc IT, ComputerScience, Engineer -Proven experience in a technicalsupport or customer service role, preferably with experience in web hosting,domain registration, or related fields. -Excellent verbal and writtencommunication skills with a focus on clear and effective interaction with customers. -Strong analytical andproblem-solving abilities with the capacity to troubleshoot and resolve issues efficiently. -Collaborative attitude with awillingness to assist colleagues and contribute to a positive team environment.
Benefits
-No dress codes -Flexible working hours -5 days working -24 Annual Leaves -International Presence -Celebrations -Team outings
