Technical Support
Next Order is an all-in-one software provider for restaurants. We combine everything restaurants need to succeed with commission-free online ordering, an easy-to-use POS, and free third-party delivery integrations to provide a single view of sales. We work hard each day to make running a restaurant more manageable and help more small business owners thrive.
To bring the best possible experience to our restaurants across Australia, we're looking for a motivated Customer Support Specialist to support our restaurants and help them get the most out of our software. You'll efficiently manage and respond to various questions and issues that may require troubleshooting or researching and collaborate with our team to propose solutions.
If you're looking to be a part of something more, a company that's invested in your personal development and a solid compensation package, we'd love to work with you.
Responsibilities
Support our customers: Handle incoming queries from our restaurants via phone, email and live chat to provide an excellent support experience. You'll be the person our customers can depend on and be able to troubleshoot any software or configuration issues.
Work directly with product teams: Identify product issues and collect the feedback you hear from our customers to offer informed opinions on potential solutions. As a result, you'll act as the bridge between our customers and our product design and development team.
Help build our documentation: As a founding member of our support team, you'll help create the foundation of our support documentation that will set our customers and our company for success.
Become an expert: Deeply understand the value our products deliver and be able to show restaurants how to maximise that value.
About you
Previous experience in a similar role;
Interested in the industry and have a desire to connect businesses with excellent products that improve day-to-day operations;
Excellent communication and presentations skills - both on the phone and through written communication;
Ability to think strategically, execute tactically, and pay persistent attention to detail.
Benefits
Industry-leading remuneration with high incentive-based bonuses;
Australian Time Zone business hours;
Freedom to iterate on the support process and take greater ownership;
Support from best-in-class support software;
Have a tangible impact on the company's growth and evolution;
Play a crucial part in building the future of restaurant software with high professional development and the opportunity to process into more prominent roles;
Only work with passionate people that care about what they do.
