Skills:
Technical Support, Customer Relationship Management (CRM), ERP Support, Customer Success, Ticketing Systems, Incident Management, Escalations Management,
NWAY TECHNOLOGIES PVT LTD
Nway Technologies is an eminent name in the business sphere, renowned to offer unsurpassed IT software solutions in the field of Construction ERP, Transport, Cotton, Real Estate, Mall Management, Website development etc. From idealization and conceptualization to development and after-sales services, our genius professionals know their work well and never hesitate to walk an extra mile to cater to the industry specific needs of our clients. We deliver smart, dedicated and timely services to add value in our client's business and dependable work ethics. We are right now serving companies having turnover of 50 crores to 3000 crores at most.
Position: Assistant Support Manager (Technical)
Department: Implementation
Qualification: Degree/Diploma in Engineering/Computer Science/Information Systems or related technical areas or equivalent
Experience: 3-7 years
Location: Indore
Roles & Responsibilities:-
- Take care of technical support teams with strong leadership to meet customers expectations and business requirements.
- Monitor/Execute necessary action to minimize service cost to improve service profitability
- Plan/Promote service productivity improvement project
- Preparation for new product launch (training, support structure)
- Optimize technical staff resource allocation
- Follow up customer complaints with engineers until closure
- Always keep engineers aware of Company Compliance
- Coordinate closely with the ERP business process owners to maintain and update the ERP system
- Any other duties assigned by Management from time to time.
Key Skills Required
- In depth understanding of ERP product and software technical support
- At least 5 years of relevant working experience in a similar industry
- Significant experience in leading customer engineer team, resource management, discipline and motivation
- Strong leadership skills
- Good interpersonal and customer handling skills
- Flexible and adaptable
- Responsible attitude and a willing-to-help-others mind set
Employee Benefits
Health Insurance
Optional Holidays
