Responsibilities:- Remote Printer Issue Handling: Manage and resolve printer issues faced by customers remotely. Provide timely and effective solutions to ensure customer satisfaction.
Customer Coordination:
Communicate with customers to understand their printer issues, provide updates, and ensure their concerns are addressed promptly.Engineer Alignment:
Coordinate with and assign engineers to address and solve customer printer problems efficiently.Issue Resolution: Ensure all issues are resolved within the stipulated time frame and follow up to confirm problem resolution.
- Printer Support Experience: Utilize prior experience in providing printer support to diagnose and troubleshoot hardware and software issues.
Hardware Knowledge:
Apply in-depth knowledge of printer hardware to manage and resolve technical issues.Print Management Software Installation:
Oversee the installation of print management software for customers, ensuring seamless integration and operation.Networking Knowledge: Use networking knowledge to assist in the installation and configuration of print management software and to resolve any related issues.
Proven experience in providing technical support for printers.
- Strong understanding of printer hardware and troubleshooting techniques.
Experience in installing and configuring print management software.- Knowledge of networking principles and the ability to troubleshoot network-related issues.
Excellent communication skills to effectively interact with customers and team members.
- Strong organizational skills to manage multiple tasks and ensure timely resolution of issues.
Ability to work independently and as part of a team in a remote environment.
- Preferred Qualifications:
Certification in relevant technical fields.- Prior experience in a managerial role within a technical support team.
Familiarity with various printer brands and models.
Job Type: Full-time
Pay: 25,
- 00 - 35,000.00 per month
Sif: - Day shift
Application Question(s):
Experience:
- printer support: 5 years (Required)
Language:
Work Location: In person
Application Deadline: 30/07/2024
