This Technical Support Lead role will focus broadly across technologieswith deep knowledge in Cloud Azure, Identity, M365, CoPilot, Security, andManagement (Deep specialization in 1-2 of these workloads is preferred).
Inaddition to technical depth, the ideal candidate has solid domain knowledge,intense curiosity, and a demonstrated ability to make progressive andthoughtful strategic proposals and deeply influence senior decision-makers in arapidly changing environment.
This role manages highly complex levels of escalated problems, involvinga broad range of technical issues. The TSL will ensure we understand customerneeds and challenges in crisis,
to resolve the crisis, helping to drive desiredcustomer outcomes and providing prescriptive advice to customers to get to a well-architectedsolution.
The Technical Support Leader (TSL) will oversee crises, determinesystemic issues, and report to executives. The TSL also has the authority touse necessary Microsoft resources to solve critical situations.
This personleads by example and sets the tone by creating an appropriate sense of urgencyand following through on promises. The TSL will assess and understand businessimpact, create an action plan, and assign specific owners to ensure clearaccountability and deadlines.
